#DATA ASSET MANAGEMENT SYSTEMS FULL#
However, those at level 4 benefit from a stronger security posture, faster problem resolution, risk avoidance, full regulatory compliance, and higher quality service delivery.Īt level 1, important asset intelligence, that once took multiple phone calls, is now immediately right in front of the help desk agent, making them more productive, providing important contextual data reducing mean time to resolve so users can be more productive.Īt level 2, critical decision making intelligence is being provided about your assets across your organization such as their dependencies to lines of business required to deliver services. Those at level 0 suffer from a reactive work environment, chaotic incident management, and high-security risks. Your ability to respond to today’s new Service Management landscape depends on your firm’s Service Asset Maturity Level. The infrastructure that supports my business services is elastic and changes on the fly based on workload demand, how can we detect changes to my business services in real-time so my support team receives accurate information?.When an incident or request is open for an asset in my ITSM ( IT service management solution), how do I know the asset is related to a business service?.Will my planned change impact a production business service and which ones?.What has changed in my business service recently, or weeks ago?.With both IT Asset Management ( ITAM ) System and Service Dependency Mapping, you will be able to answer the following difficult questions. Firescope uses both a unique combination of passive and active discovery technology to detect authorized and unauthorized changes to dependencies saving your team valuable time and resources. FireScope Service Dependency Mapping automatically maps all business service dependencies including network, virtualization, servers, storage, cloud, and applications. With the addition of Service Dependency Mapping, your IT assets will be mapped in context to your critical business services.
#DATA ASSET MANAGEMENT SYSTEMS SOFTWARE#
IT Asset Management Software provides an accurate account of technology asset lifecycle costs and risks to maximize the business value of technology strategy, architecture, endpoint security, funding, contractual and sourcing decisions.